Help / Frequently Asked Questions

Here are some of our customers' most frequently asked questions and our answers. For more information, please feel free to contact us.

Q: Is my personal and credit information safe?
Q: My booking - is it guaranteed?
Q: How can I change an existing booking?
Q: If I need to cancel a booking what do I do?

Q: Is my personal and credit card information safe?

A. The London Venue Hotels.co.uk site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet (see our Privacy Statement)

Q: My booking - is it guaranteed?

London Venue Hotels.co.uk bookings require payment in full for your accommodation and we confirm your booking to you as soon your credit card transaction is approved.

Q: How do I change an existing booking?

Email, fax or call us as soon as possible however last-minute prices are not always available and charges for the administration and hotel cancellation penalties may be applied. Amendments to confirmed bookings are subject to the following conditions:

Each and any amendment received from you by London Venue Hotels.co.uk before the date on which you booked to arrive at the accommodation will incur a charge for the first nights accommodation.
Amendment charges will NOT be applied to booking amendments where either:

(i) Both the number of rooms and number of nights increases
(ii) The number of rooms increases and the number of nights does not decrease
(iii) The number of nights increases and the number of rooms does not decrease

Q: If I need to cancel my booking what do I do?

Cancellations to confirmed bookings are subject to the following conditions:

Any cancellation after confirmation received from you by London Venue Hotels.co.uk before the date on which you booked to arrive at the accommodation will incur the charge for the first nights accommodation. If you do not arrive at the accommodation on the date on which you booked to arrive or you leave the accommodation earlier than the date on which you booked to leave, then you will only be entitled to cancel or amend the booking from the time when London Venue Hotels.co.uk receives notification from you during London Venue Hotels.co.uk working hours. All such cancellations and amendments are subject to you incurring the charge for the next twenty-four hours accommodation after the London Venue Hotels.co.uk receipt of notification.

Cancellations notified directly to the hotel will not be effective. Requests for cancellations and amendments must be made via e-mail to reservations@london-venue-hotels.co.uk or fax on +44 (0)20 7730 7413.